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FAQs

Please read our FAQs page to find out more.

What am I purchasing?

You may be purchasing a digital design pack, a personalised printed product, or a personalised embroidered product. Please check the product title and description carefully before ordering.

When will I receive my digital files?

Your digital download access is provided after successful payment and is sent to the email address used at checkout.

Do you offer custom DTF printing?

Yes. We offer personalised DTF printing on selected products. You can provide suitable names, text, artwork or designs depending on the product selected.

Do you offer personalised embroidery?

Yes. We offer personalised embroidery on selected products, including caps and clothing. Depending on the item, you can add names, initials, dates, numbers, short wording or suitable artwork.

Can I upload my own logo or design for embroidery?

Yes, where the product allows custom artwork. Your design may need to be digitised or simplified before embroidery to achieve the best stitching result.

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USASTARFASHION PRINTLAB

See Printlab in action

Watch a cap design take shape in the studio. This 90-second captioned walkthrough shows logo creation, editing tools, previews and the steps to save or order.

Quick instructions
  1. Open Printlab on your chosen product. Sign in and review the terms when asked.
  2. Choose DTF or Embroidery and check the matching product options.
  3. Add artwork, create a logo or add text. Select a layer to change its size, position, colour or rotation.
  4. Use See the difference to compare your design with the original product.
  5. Save an editable project, download your work, or check your options and add to cart.

AI generation and embroidery digitising require a separate action. Review machine files and test-sew embroidery drafts before production. Product previews show illustrative placement.

Questions? Start here.

Instant answers about Printlab and your order. Choose a question or search below.

How do I personalise a product?

Open Printlab from a product page, sign in and review the service terms when asked. Choose your product options and DTF or Embroidery, then add your design. Check the preview before adding it to your cart.

What artwork can I upload?

Use PNG, JPG or WebP artwork, up to 15 MB per file. A transparent PNG works well for DTF. Upload only artwork you own or have permission to use. Read the artwork service terms.

Can I create an embroidery logo?

Yes. In Embroidery → Artwork, use the Logo Creator for editable text and bold shapes, or prepare a Simple AI Image brief. Complex images are rejected when added. Automatically digitised files are drafts that require production review and a test sew.

Where are the embroidery and DTF libraries?

DTF mode shows Google Drive artwork. Embroidery mode has a separate Embroidery Designs folder with original collection names and design categories. Choose for order adds a design; Download PES saves its original machine file.

Can I save my design and finish later?

Use Save project to download an editable copy to your device. Use Open in Printlab to load that project again. Keep a backup before closing the studio.

How do I check delivery or track my order?

Check the shipping information shown for your order and use Track my order. For a personalised production or delivery question, email support@usastarfashion.com with your order number. Shipping policy.

Can I return a personalised item or report a problem?

Personalised products have different return conditions. If anything is wrong with your order, contact support with your order number and a description of the problem. Read the refund policy and store terms for the applicable conditions.

How is my artwork and personal information used?

Read the store privacy policy and Printlab privacy notice for details about the service and your information. Contact support if you have a privacy question.

Need a personal answer? Contact us. These instant answers do not access your individual order.