Shipping policy
Shipping Policy
Royal Mail ✉️Last updated: 18 September 2025
We dispatch with Royal Mail for UK and international orders. Typical item weight is ~1 kg per item. Prices shown are Royal Mail online rates.
Delivery aims are estimates and can vary due to carrier workload, weather, and customs.
United Kingdom — Royal Mail Tracked 48®
- Delivery aim 2–3 working days
- Tracking to delivery point, photo on delivery, SMS/email updates
- Compensation cover up to £150
- Small Parcel: up to 2 kg · Medium Parcel: up to 20 kg
If size limits are exceeded, we may split into multiple parcels at the same banded rates.
Worldwide — Royal Mail International Tracked (Small Parcel)
- Delivery aim usually 5–10 working days
- End-to-end tracking with online confirmation
- Pricing below shows: 1 item (~1 kg), 2 items (~2 kg max), and the additional-item add-on per extra ~1 kg
Europe Zones 1–3
World Zones 1–3
Orders of 3+ items are shipped as multiple small parcels where required. Each extra item adds the zone’s “Additional item” amount.
How we apply shipping at checkout
- UK: 1–2 items ship as Small Parcel (£3.45). 3–10 items as Medium Parcel up to 10 kg (£6.80). 11–20 items up to 20 kg (£10.80).
- International: We use the zone table above. Each extra item adds the zone’s “Additional item” amount. If needed, we split into multiple small parcels (≤2 kg each).
Duties & Taxes
International orders may incur customs duties/taxes charged by your local authority. These are the recipient’s responsibility.
Returns
For returns information, please review our terms return refund.
Need help?
Track any time on our Track my order page, or message us via Contact us.