Returns, cancellations and refunds

Last updated: 20 October 2026

Ionel Niscoveanu trading as USASTARFASHION
43 Castle Grange, Skelton-in-Cleveland, Saltburn-by-the-Sea, TS12 2DN, United Kingdom.
Email: support@usastarfashion.com · Phone: +44 7933 733089

Return windows

United Kingdom: we offer a 30-day voluntary return request window from delivery for eligible non-personalised physical goods. Your separate statutory cancellation rights remain unaffected.

Europe and other international destinations: for eligible non-personalised physical goods, tell us within 14 days after delivery that you wish to cancel, then send the goods back within 14 days after notifying us. This offer includes all EU countries, Norway, Switzerland and Türkiye served by our checkout. Mandatory local rights that provide greater protection continue to apply.

For UK and EU statutory distance-sale cancellations, no reason is required. Where an order is delivered in separate parts, the statutory period runs from receipt of the last relevant item. Nothing here limits rights concerning faulty, damaged, incorrect or misdescribed goods.

How to cancel or return

Email support@usastarfashion.com with your name, order number, the items concerned and a clear statement that you wish to cancel or return. A reason is optional for a change-of-mind cancellation. You may also write to our address above. Contacting us helps us give the correct return instructions, but prior authorisation is not a condition of a statutory cancellation right. Sending a parcel without a cancellation statement may not tell us that you intend to cancel.

Return goods securely packed to: USASTARFASHION, 43 Castle Grange, Skelton-in-Cleveland, Saltburn-by-the-Sea, TS12 2DN, United Kingdom. Include your order number. Keep proof of postage; tracking is recommended.

Condition and inspection

You may inspect goods as you would in a shop. Original packaging or tags are not a condition of statutory cancellation. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. For the extra UK voluntary period after the statutory window, goods must be unwashed, unworn apart from trying on, in their received condition, with original tags where supplied.

Return postage and customs

You pay the direct cost of returning an unwanted item, including international return postage. We do not promise a free return label for change-of-mind returns. If we supplied faulty, incorrect or misdescribed goods, we will arrange or reimburse reasonable necessary return costs; contact us first so we can agree the method.

European and other overseas returns come back to the United Kingdom. Complete customs documents accurately as returned goods, include the original order reference and use the actual goods value; do not mark the parcel as a gift or undervalue it. Ask us for supporting return documents if needed. Import VAT, duties and clearance fees originally paid to a carrier or customs authority were not collected by us and are not part of our store refund. You may be able to reclaim them from the relevant authority or carrier. This does not limit remedies we are legally required to provide.

Refunds

For a statutory cancellation, we reimburse within 14 days after receiving your cancellation notice. For goods, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier. We refund the eligible item price and, when you cancel the whole eligible order, the cost of our least expensive standard outward delivery option. Extra charges for a premium delivery upgrade need not be refunded. No restocking fee applies to statutory cancellations.

Refunds use your original payment method unless you expressly agree otherwise, without a refund fee. Store credit is optional and will not replace a refund you are entitled to without your agreement. Your bank may take additional processing time. For returns under our additional voluntary offer, we issue the applicable refund within 14 days of receiving the return. Partial-order delivery refunds depend on the charge attributable to the returned items and your applicable rights.

Personalised goods, downloads and exceptions

Goods made to your specifications or clearly personalised, such as your own name, text, image or logo added by printing or embroidery, are generally excluded from change-of-mind cancellation. Choosing a normal stock colour or size alone does not make an item personalised. Please contact us promptly before production if you need to change or cancel a custom order.

For paid digital content supplied during the cancellation period, cancellation rights are lost only where you separately expressly consented to immediate supply and acknowledged losing that right, with the required confirmation. Agreeing to general terms alone is insufficient. Faulty or misdescribed digital content and personalised goods retain applicable remedies.

Sale, discounted, vintage and second-hand goods retain statutory rights. Disclosed wear or defects are considered in assessing whether a used item matches its description. Any other lawful exception will be explained before purchase; a blanket “no refunds” restriction does not override consumer rights.

Faulty, damaged, incorrect or missing items

Contact us as soon as possible with your order number and a description of the issue. Photos can help, but a seven-day reporting deadline does not remove statutory rights. We will explain the applicable refund, repair, replacement, price reduction or other remedy. Where we arrange delivery, our responsibility for goods normally continues until you or your nominated recipient physically receives them.

Exchanges and help

We accept exchanges for eligible non-personalised goods within the applicable return window, subject to replacement stock availability. Contact us to arrange an exchange. If the replacement is unavailable, you may return the eligible item for a refund and place a separate order. Personalised goods are not eligible for change-of-mind exchanges; faulty or misdescribed goods retain applicable remedies. See our Shipping Policy for destinations, rates, delivery estimates and customer-paid import charges, and our Terms of Service for the optional cancellation form. Your mandatory consumer rights take precedence over any conflicting policy wording.