FAQs – Personalisation, Printing & Delivery

Frequently asked questions

What does USASTARFASHION sell?

We specialise in personalised clothing and accessories, including T-shirts, hoodies, sweatshirts, polo shirts, caps, beanies, tote bags and aprons. Selected products can be ordered blank or personalised with DTF printing or embroidery. We also offer digital design products.

How do I personalise an item?

Choose the product, colour and size, then select the available personalisation option. Where Printlab Studio is available, use it to add or prepare your text, logo or artwork. Check spelling, placement, colours and artwork carefully before submitting your order.

What is the difference between DTF print and embroidery?

DTF printing is suitable for detailed, full-colour artwork and many types of graphics. Embroidery uses thread for a stitched finish and is particularly suitable for logos, names and simpler designs. Available options depend on the product.

Can I order an item without personalisation?

Many garments have a Blank option. Check the product options before ordering because availability varies by item.

How long does delivery take?

Production time and delivery time are separate. The delivery service and estimate available for your order are shown during checkout or in your dispatch information. For Royal Mail tracked orders, use the tracking reference in your dispatch confirmation.

Can I return a personalised product?

Goods made to your specifications or clearly personalised are generally excluded from change-of-mind cancellation rights. This does not affect your statutory rights if goods are faulty, not as described or supplied incorrectly. See our Returns & order help page for details.

Do you sell digital designs?

Yes. Digital products are delivered electronically and do not have postal tracking. Please read the individual product description for what is included and the permitted use.

Can I upload any logo or image?

Only submit artwork that you own or are authorised to use. Copyright, trademarks, logos, photographs and other protected material must be respected. See our Artwork Rules.

How can I contact you?

Use our Contact us page or email support@usastarfashion.com. For order help, include your order number.

How much is UK delivery?

Plain BTC garments to England, Scotland and Wales: DPD 48 costs £5.95 for eligible non-personalised items. Delivery normally takes 2 working days after dispatch, subject to stock, processing and postcode availability. Some plain items may be sent directly by our supplier. Next-working-day delivery is not currently available.

Other products and UK destinations: existing Royal Mail Tracked 48 delivery is £4.99 where offered, with a 4–6 business day estimate including handling and any additional production lead time stated separately. Personalised orders require preparation before customer dispatch. Mixed baskets can have combined delivery charges and separate parcels. The final options and total are shown at checkout.

Read our Shipping Policy for full details.

How do I track my order?

Use the track page and use the carrier tracking number from your dispatch email. DPD and other carriers may also provide their own tracking link. An order number on its own does not show the parcel.

When can I contact you?

Chat and phone are available Monday to Friday, 10:00 to 16:00 UK time. Outside those hours, leave a message and we reply on the next working day. Email support@usastarfashion.com or call 07933733089.

Guides for planning your order

For a staff uniform, read how to order workwear with your company logo. For names, initials and cap styles, see our personalised baseball cap guide.

Get your personalised order ready

How do I choose the right size?

Check the measurements and fit information on the individual product page. Compare them with a similar garment you already own, rather than relying only on a size label. If you are ordering for several people, confirm each person’s preferred size before adding personalisation.

How should I prepare my artwork?

Start with the clearest original file you have. Check that text is readable at the intended print size and that names are spelled correctly. Avoid enlarging a small screenshot, as it may look blurred. If you are unsure whether a design will work for your chosen garment or embroidery option, contact us before ordering.

What should I check before placing an order for a team or business?

Prepare a list of products, colours, sizes and quantities, together with the names or logos needed for each item. Check that the selected products offer your preferred personalisation method. For a date-sensitive event, ask us to confirm suitability and timing before placing your order.

How do I care for a printed or embroidered item?

Follow the garment’s care label and any care instructions supplied with your order. Different fabrics and decoration methods can need different treatment. If the instructions are missing or unclear, contact our team with the product name or order number before washing.

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