Return and Refund Policy

At UsaStarFashion, we want you to be completely satisfied with your purchase. If you're not happy with your order, we?re here to help!

30-Day Return Policy

You have 30 days from the date of receiving your item to request a return.

• Returns accepted for 30 days
• Customer provides return shipping
• No restocking fee
• No final sale items

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused, with tags
• In its original packaging
• Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us via message. Returns should be sent to the address provided upon return request.

Please note: Items sent back without first requesting a return will not be accepted.

For any return questions, please contact us via message.

Return Shipping Costs

The buyer is responsible for return shipping costs. For international returns, the buyer is also responsible for any customs charges incurred.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)
• Custom products (special orders, personalized items)
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If you have questions about your specific item, please get in touch.

Exchanges

For the fastest service, return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For merchandise shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

We offer international returns at UsaStarFashion. Please note that buyers are responsible for return shipping costs and customs charges unless the product was not as described.

Refunds

We will notify you once we?ve received and inspected your return. If approved, you?ll be refunded on your original payment method within 10 business days. Note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us via message.

New Items

Our new items are sourced from top-quality brands, ensuring you get the latest fashion trends at great prices. Each new item is:

• Brand new and unworn
• Delivered in its original packaging with all tags attached

Second-Hand Items

We take pride in our selection of second-hand clothes, offering great quality at affordable prices. Each pre-owned item is carefully inspected and graded to help you make an informed purchase:

• Grade A: Excellent condition, minimal signs of wear, no noticeable flaws.
• Grade B: Good condition, minor signs of wear, small imperfections (e.g., slight pilling, minor marks).
• Grade C: Fair condition, noticeable signs of wear, more pronounced imperfections (e.g., small stains, visible wear).

Please note that second-hand items may have been previously washed and worn, and are sold 'as-is.'

Postage

Free Postage to UK: We offer free postage to the UK with Track 48. Your order will be dispatched within 1-2 business days.

International Shipping: For international orders, we provide a reliable shipping service. Please note that the buyer is responsible for any customs duties and import taxes that may apply. Delivery times may vary depending on the destination country.

Frequently Asked Questions (FAQ)

1. What is the return policy for USASTARFASHION?

We want you to be completely satisfied with your purchase from USASTARFASHION. If for any reason you are not satisfied, we offer a 30-day return policy for all items purchased through our online store. Please note that all items must be returned in their original condition, with all tags and packaging intact. Shipping charges are non-refundable and customers are responsible for all return shipping costs. If you received a defective or damaged item, please contact us via message within 7 days of receiving your order to arrange for a replacement or refund.

2. How long will it take for my order to arrive?

The delivery time for your order depends on your location and the shipping method you choose at checkout. We offer standard shipping and expedited shipping options. Standard shipping typically takes 5-7 business days to arrive, while expedited shipping can arrive in 1-3 business days. Please note that delivery times may be affected by factors such as weather conditions and holidays. Once your order has been shipped, you will receive a tracking number via email to monitor its progress.

3. What is Grade A Second Hand Clothes?

Grade A Second Hand Clothes are clothes that have been previously owned and used but are still in excellent condition. These clothes are carefully selected and sorted according to their quality, cleanliness, and overall condition. They may have minor signs of wear and tear but are still wearable and look almost new. At USASTARFASHION, we offer Grade A Second Hand Clothes at affordable prices so that our customers can enjoy quality fashion without breaking the bank.

4. Who pays for return shipping?

The buyer is responsible for return shipping costs. For international returns, you are also responsible for any customs charges incurred.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will process your refund within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

6. Can I exchange an item?

Yes, you can exchange an item by returning it and then making a separate purchase for the new item. This is the fastest way to ensure you get what you want.

7. What if my item is damaged or defective?

If your item is damaged, defective, or you received the wrong item, please contact us immediately via message so we can resolve the issue.

8. Are there any items that cannot be returned?

Yes, we do not accept returns for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

If you have any other questions or need further assistance, don?t hesitate to reach out to us via message.