USASTARFASHION — Store Terms and Conditions

Effective 20 October 2026 · Version 2026-10-20-Europe

1. Who we are

USASTARFASHION is operated by Ionel Niscoveanu trading as USASTARFASHION. Our business correspondence address is 43 Castle Grange, Skelton-in-Cleveland, Saltburn-by-the-Sea, TS12 2DN, United Kingdom. Email support@usastarfashion.com for order enquiries, cancellations, complaints or help with these terms.

These terms cover purchases from www.usastarfashion.com and use of our store. Shopify supplies our ecommerce platform; your purchase contract is with USASTARFASHION. These terms are written in English. You can save or print this page for your records.

2. Products and descriptions

We sell clothing, including vintage and pre-owned items, personalised products and any artwork or digital products identified in the relevant listing. Read the description, measurements, condition information, photographs and included services before ordering.

Vintage and pre-owned garments may have signs of age or wear. We will describe material flaws and condition information that affect your purchase. A condition grade does not remove your rights if an item is faulty or materially different from its description. Labelled sizes can vary between brands and periods; compare the listed measurements where available.

Product photographs and previews help illustrate the item. Screens and materials can display colours differently, but this does not excuse supplying a materially misdescribed product.

3. Accounts and placing an order

Provide accurate contact, delivery and order details. Keep your account access secure and contact us if you suspect misuse. You must be legally able to enter a purchase contract; a parent or guardian must place orders for children.

Select the product, variant, quantity and any personalisation, then review your basket and checkout information. You can correct errors before submitting payment. Saving a Printlab design or adding it to your basket does not place an order.

An automated order acknowledgment confirms that we received your request. We accept your order when we send a dispatch confirmation, or an express acceptance confirmation for a digital product or separately ordered service. If we cannot accept an order because of unavailable stock, an identifiable pricing error or another genuine reason, we will explain and refund any payment for the unaccepted order. We will not substitute a different product or charge a higher price without your agreement.

4. Prices and payment

The currency, product price, applicable taxes collected by us, delivery charges and any selected extras are shown before you pay. Available payment methods appear at checkout. Optional extras require your agreement. Changes to advertised prices do not change an order we have already accepted.

For international deliveries, any destination import charges not collected at checkout are governed by the information provided before purchase and applicable law. Contact us before ordering if the total cost or customs arrangements are unclear.

5. Personalised products and Printlab

Check the wording, spelling, artwork, dimensions, print location, decoration method, garment colour, variant and quantity before ordering. If we request approval of a proof, check it carefully. Contact us promptly if you notice an error; changes may not be possible once production has begun. We will explain any proposed extra work or cost before proceeding.

You retain ownership of your uploaded material. You confirm that you own it or have permission to reproduce and customise it, including logos, trademarks, photographs, names and likenesses. You give us permission to process and reproduce that material only as needed to provide your requested service and fulfil your order. This does not authorise advertising use of your artwork or photographs.

We may decline unlawful or infringing material and contact you to resolve a problem. We do not promise that customer-supplied or AI-generated artwork is free from third-party rights.

Mockups, before-and-after views and stitch previews are illustrations. Printlab screening is not a guarantee of production suitability. Simple embroidery artwork may require adjustments, and complex images may be rejected. Any downloadable machine files require appropriate review and a test stitch-out before production. These checks do not remove our responsibility for goods or services that fail to meet applicable consumer standards.

The Printlab Service Terms provide additional details about lab access, artwork tools and acceptance records. They do not override your mandatory consumer rights.

6. Delivery

European delivery is offered to all EU member states, Norway, Switzerland and Türkiye where eligible services are available at checkout. Select and pay for shipping with your order before purchase. Rates, weight limits and estimates are listed in our Shipping Policy. Royal Mail International Standard is untracked; International Tracked includes tracking.

For these European Royal Mail services, destination import VAT, customs duties and carrier clearance charges are not included in postage or currently collected by us. Where applicable, recipients pay them separately to the carrier or customs authority. Our legal obligations remain unaffected.

Available destinations, delivery charges and estimated times appear in the listing, checkout or Shipping Policy. Personalisation lead time is separate from transit time where stated. We will deliver within the period agreed with you, or otherwise within 30 days of accepting the order.

Contact us if delivery is late, missing or damaged. Where we arrange delivery, we remain responsible for the goods until you or your nominated recipient takes physical possession. If we fail to deliver as agreed, your legal remedies remain available. Tell us before ordering if delivery by a particular date is essential.

7. Cancellation and returns

For eligible non-personalised physical orders to Europe and other international destinations, notify cancellation within 14 days after delivery, then send goods back within a further 14 days. This includes Norway, Switzerland and Türkiye as a store offer; greater mandatory local rights remain available. UK customers retain our additional 30-day voluntary return request window. Customers pay direct international change-of-mind return postage to our UK return address. We cover reasonable necessary return costs for faulty, incorrect or misdescribed goods. See our Refund Policy for full details.

For eligible UK and EU distance purchases, you may cancel without giving a reason within 14 days after delivery and then have 14 days to return the goods. Notify support@usastarfashion.com with a clear cancellation statement; the optional form below can be used. Prior return authorisation is not a condition of exercising a statutory cancellation right.

For statutory cancellations, we refund the item price and basic outward delivery charge. We may withhold reimbursement until we receive the goods or evidence of return, whichever comes first, and then refund within the applicable 14-day period. Premium delivery upgrades need not be refunded. You may inspect goods as you would in a shop. A lawful deduction may apply for handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is not a condition of statutory cancellation.

You pay direct change-of-mind return postage only where we informed you of this before purchase. We cover reasonable return costs for faulty, incorrect or misdescribed goods.

We also offer eligible UK customers the advertised 30-day voluntary return window for non-personalised physical goods. For that additional offer, request a return within 30 days of delivery and keep the item unwashed, unworn apart from trying it on, with original tags where supplied. Contact us for return instructions. Any voluntary conditions apply only in addition to, and never restrict, statutory rights.

Goods made to your specifications or clearly personalised are generally excluded from the statutory change-of-mind cancellation right. This does not exclude rights for faulty or misdescribed goods. Selecting an ordinary stock size or colour does not, by itself, make an item personalised. Contact us promptly about a cancellation request so we can check whether it can still be accommodated.

Sale items retain statutory consumer rights. A “final sale” label cannot remove them. Customers outside the UK retain mandatory protections that apply to their purchase. The Refund Policy provides return arrangements; any conflicting restriction does not override statutory rights or the protections stated here.

8. Faulty goods and service problems

Contact us with your order number and a description of the problem. Photographs can help us investigate, but a short reporting deadline does not remove statutory rights. Depending on the circumstances, you may be entitled to rejection and a refund, repair, replacement, repeat performance or a price reduction. Personalised, vintage and discounted products are not automatically excluded from these remedies.

9. Digital artwork and downloads

Check the listing for file formats, dimensions, compatibility and the licence included with a digital purchase. Purchasing a file does not transfer copyright. Any permission for commercial use must be expressly included in its licence; a download does not authorise use of someone else's trademarks or other protected material.

Where a paid digital download is supplied during a statutory cancellation period, loss of that cancellation right requires your separate express agreement to immediate supply and acknowledgment of the consequence, followed by the required confirmation. Accepting these general terms alone does not provide that agreement. Rights concerning faulty or misdescribed digital content remain unaffected.

10. Website use and responsibility

Do not misuse the store, interfere with its security, upload malicious material or infringe other people's rights. Our site content and branding remain the property of their respective rights holders. Buying a garment or design does not grant ownership of our branding.

We are responsible for foreseeable loss caused by our breach of contract or failure to exercise reasonable care and skill. We do not exclude liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded. Nothing here removes statutory rights. We may suspend a tool for maintenance or security, but will address affected paid orders and any remedies you are entitled to.

11. Privacy and communications

Our Privacy Policy and Printlab Privacy Notice explain how information is used. Order and acceptance notifications are service messages. Agreement to these terms is not consent to marketing. Marketing choices are separate.

12. Complaints, applicable law and changes

Email support@usastarfashion.com with your order number, the issue and the outcome you seek. We will investigate and respond. You may also seek help from an independent consumer advice organisation or pursue legal remedies.

English law governs these terms, subject to mandatory protections applicable to consumers. This does not deprive you of consumer rights or access to courts available under the law of your place of residence.

The terms supplied when your order was accepted govern that order. Later updates do not retrospectively change an existing contract without your agreement. Material changes affecting Printlab use will require renewed acceptance. If a provision cannot be enforced, the remaining provisions continue to apply where legally possible.

Optional cancellation form

To: Ionel Niscoveanu trading as USASTARFASHION, 43 Castle Grange, Skelton-in-Cleveland, Saltburn-by-the-Sea, TS12 2DN, United Kingdom. Email: support@usastarfashion.com.

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods / supply of the following service:

• Goods or service and order number:
• Ordered on / received on:
• Customer name:
• Customer address:
• Date:
• Signature, only if sending this form on paper:

Delete whichever wording does not apply. You may use any other clear cancellation statement instead.